Juniorbaby wants you to be happy with your purchase. Therefore, we offer 100% satisfaction guarantee. Upon receipt of your item, if you are not satisfied simply return it within 10 days of the date the shipment was received.
All returned items must be labeled with the appropriate reference number (see below) and be in their original condition and packaging. All items must also include all documentation and warranty cards.
You will be refunded the cost of the product only, not the original shipping. This also applies to products that are advertised with Free Shipping. The actual cost of shipping these products will not be refunded.
Additionally, all shipping to return the product to the merchant will be at the purchasers' expense. There will also be a 15% restocking fee for all returned items and a 30% restocking fee on all returned baby-bedding items.
Also, take note that certain items may be final sale due to safety or hygienic reasons (ex.car seats, breast pumps, nipples, pacifiers, etc.). All special order items and furniture are Final Sale, no cancellations , returns or refunds.
Please contact our customer service department to request a refund authorization number. Our sales representative will take down all of your information and assign you a reference number. You may at this point send your purchase back to 9520 Maurice-Duplessis - Montreal, Quebec - H1E 1N1 - CANADA quoting your return reference number. We reserve the right to refuse a refund if the merchandise is not in its original condition. Junior Baby will not accept any COD shipping of returns.