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| Junior Baby Online Store |
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We strive to be the source for online baby products in Canada. We have created our online baby store to be easy to navigate, user friendly,
and above all secure. Whether you are having a baby or know someone who is, we want your experience with us to be a memorable one.
We value our customers immensely and will do everything to make sure that everyone who shops with us is satisfied.
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| Ordering |
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We have teamed up with PayPal to offer you the most secure online processing environment available. Simply add the items
you wish to purchase to your cart and then check out using Paypal's express checkout.
We don't require you to be a
PayPal member in order to purchase any products on our site.
PayPal is our payment processor and therefore
will accept online payments from non-PayPal-members. With PayPal rest assured that your transaction is secure.
Once you have successfully checked out we will send you a detailed email confirming your transaction.
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| Shipping |
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Once Junior Baby receives your order; we will immediately take the necessary steps to make sure your order is shipped
within the days specified in the product details page. Once we have shipped your order you will receive one more email
that specifies all shipping details. Junior Baby usually uses Canada Post for all its shipping services.
All of our products are usually shipped within 3-5 business days unless otherwise specified on the product details page.
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| Catalogue |
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Junior Baby will ensure that its catalogue is maintained and out of stock items are promptly displayed. We apologize if
your purchase is out of stock and will contact you should this error occur. At that point, you have the option to wait
for a new shipment or cancel your pending order.
Junior Baby's website may contain errors in descriptions of products, dimensions and/or pricing. We reserve the right
to correct any of these inaccuracies and update our information without prior notice, including changes to your
current or standing order.
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| Special Orders |
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There is a number of items in our catalogue that we special order to your specifications. Each order is
therefore unique and is made specifically to suit your needs. All special order items cannot be returned
or exchanged and are final sale. These orders include all upholstered items, specific baby bedding and
mattresses. All sale items are also final sale.
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| Returns and Exchanges |
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Junior Baby wants you to be happy with your purchase. Therefore, we offer 100% satisfaction guarantee.
Upon receipt of your item, if you are not satisfied simply return it within 10 days of the date
the shipment was received. All returned items must be labeled with the appropriate reference number
(see below) and be in its original condition and packaging. You will be refunded the cost of the product only,
not the original shipping. This also applies to products that are advertised with Free Shipping. The actual cost of
shipping these products will not be refunded. Additionally, all shipping to return the product to the merchant
will be at the purchasers' expense. There will also be a 15% restocking fee for all items and a 30% restocking fee on all baby bedding items.
Also, take note that certain items may be final sale due to hygienic reasons (ex. breast pumps, nipples, pacifiers,etc..).
Please contact our customer service department to request a refund authorization number. Our sales representative will
take down all of your information and assign you a reference number. You may at this point send your purchase back to
9520 Maurice-Duplessis - Montreal, Quebec - H1E 1N1 - CANADA quoting your return reference number. We reserve the
right to refuse a refund if the merchandise is not in its original condition. Junior Baby will not accept any COD shipping of returns.
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